Customer Experience Representative
1 week ago
Role Summary: As a Customer Experience Representative at FPS Business Solutions Company, you will play a key role in providing exceptional customer service and support. Your primary responsibility will be to lead the daily operations of our Ella machine/Kiosk, ensuring that all tasks are completed efficiently and effectively.
About the Job:
You will work closely with our teams to resolve any technical issues that may arise, while maintaining an exceptional level of customer service. Your duties will include managing stock levels, conducting minor repairs, and engaging with customers in a professional and courteous manner.
Responsibilities:
- Daily Operations: Manage the day-to-day activities of the Ella machine/Kiosk, including monitoring stock levels and performing routine checks.
- Customer Engagement: Engage with customers in a professional and courteous manner, responding to inquiries and resolving any issues promptly.
- Team Collaboration: Collaborate with our Operations, Technical, and Supply Chain Departments to ensure seamless transactions and effective communication.
- Stock Requisition: Work with the Supply Chain Department to manage stock levels, requesting replenishments when necessary.
Requirements:
To succeed in this role, you should possess excellent communication and problem-solving skills, be highly organized, and have a keen eye for detail. Basic computer skills and experience working with similar equipment are also essential.
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Customer Experience Representative
2 weeks ago
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Customer Experience Representative
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