Customer Experience Representative

7 days ago


Pasig, National Capital Region, Philippines The Results Companies Full time
About the Role

We are seeking a skilled Customer Experience Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to clients in the US financial services industry.

Your primary focus will be on understanding client needs and delivering tailored solutions to meet their financial goals. This will involve responding to inquiries and issues related to various financial products and services, as well as collaborating with colleagues to resolve complex problems.

Key Responsibilities:

  • Provide personalized customer service and support via various channels.
  • Respond to client inquiries and resolve issues in a timely and professional manner.
  • Collaborate with colleagues to identify opportunities for improvement and implement process changes.
  • Maintain accurate records and documentation of client interactions.

Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • At least six months of direct customer service or sales experience.
  • Previous experience in supporting US financial services accounts is an advantage.
  • Excellent communication and persuasion skills.
  • Calm and composed demeanor when interacting with clients.
  • Ability to make quick decisions using available resources.
  • Flexibility to work in a dynamic environment and adapt to changing conditions.


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