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Trade CX Specialist
2 months ago
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
What will your story be? Apply now
Learn more:
Reporting to: Trade CX Oversight Manager
Duty Post: BGC, Taguig
Application Duration: This job posting will remain open until the vacancy is filled.
Trade CX Specialist
The purpose of this position is to support the Trade CX team in implementing programs for Negosolve that successfullyengage trade partners (wholesalers and retailers) throughout their journey from acquisition to retention. The incumbent will work in an agile manner, handling various content and key engagement activities. They will support the Trade CX team in optimizing the customer experience journey on the Negosolve platform, growing trade partner engagement,
acquiring data, and achieving long-term business goals. Collaboration with the wider Digital Operations team and other functions will be essential to ensure the optimal Trade CX strategy and deployment, particularly with Data & Foresight, M&S (RMC & RRP Brands), Field Marketing, and Commercial Business Units.
As the Trade CX Specialist you will be responsible for:
1. Program Implementation Support: Assist in the execution of trade partner engagement programs for the Negosolve platform, supporting both acquisition and retention efforts. Coordinate with the Trade CX Acquisition Manager and Trade CX Retention Manager to ensure seamless implementation of strategies.
2. Help manage and update the CRM system to maintain accurate trade partner information. Support the development and implementation of CRM strategies to enhance trade partner engagement and retention.
3. Field and Engagement Activities: Collaborate with the Digital Brands team to assist with the content needs for different engagement activities, ensuring they align with Trade CX objectives. Participate in the creation of marketing materials and communication tools to engage trade
partners.
4. Trade Experience Optimization: Support initiatives to enhance the trade partner experience on the Negosolve platform. Gather and analyze feedback from trade partners to identify areas for improvement and assist in implementing changes.
5. Data Management and Analysis: Assist in the collection, management, and analysis of trade partner data. Generate reports and insights to support decision-making and strategy development.
6 Cross-Functional Collaboration: Work closely with the wider Digital Operations team and other departments to ensure cohesive strategy and execution. Collaborate with teams such as SIBI, M&S, Field Marketing, and CBUs to support the overall Trade CX strategy
Requirements:
Graduate degree or equivalent experience in Marketing/Business/Digital
Media & Communications
Work Experience: min. 3 years of combined proven work experience in Marketing / Customer Experience
and Engagement Programs / CRM & Loyalty Programs / Digital
Language Skills: English - Advanced written and oral
Tagalog - spoken, is an advantage
Functional Skills:
- Experience in managing and deploying acquisition and retention programs with proven results
- Strong experience in creating content and messaging to deliver effective and impactful engagement
- Experience in conducting A/B testing on programs to fine-tune process/workflows, mechanics and messaging to improve program performance
- Experience working on new channels and agile environments
- Working knowledge of digital applications and platforms
- Have proven ability to manage complex projects and requirements
- Able to work with multiple agencies to deliver campaigns
- Analyzing performance and metrics
- Have proven ability to work within a fast-paced and highly technical environment
- Experience working with regional and in-market cross-functional teams notably with IT teams to successfully roll-out platforms/programs
Are you ready to join us? Build your success story at JTI. Apply now
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.
