Virtual Assistant Success Coordinator

12 hours ago

Province of Palawan, Mimaropa, Philippines beBeeGrowth Full time ₱380,000 - ₱420,000
Job Title: Virtual Assistant Success Coordinator

Job Description:

As a Virtual Assistant Success Coordinator, you will play a vital role in ensuring the success of our clients and virtual assistants. You will be responsible for leading direct video interactions with international clients, coaching and developing a high-performing team of virtual assistants, shaping the future of our proprietary software through hands-on testing, and building lasting partnerships with clients across global markets.

Key Responsibilities:
  • Lead engaging video calls with international clients to understand their evolving needs
  • Monitor client satisfaction and proactively address concerns before they escalate
  • Coordinate solutions when clients face challenges with their virtual assistants
  • Identify opportunities for clients to expand their VA services and grow their business
  • Ensure smooth onboarding experiences that set clients up for long-term success
  • Build strong client relationships focused on mutual growth and satisfaction
Virtual Assistant Success Development:
  • Coach and mentor a team of 5-8 virtual assistants to achieve exceptional performance
  • Coordinate professional development plans that advance VA careers while meeting client needs
  • Provide feedback and training to help VAs exceed client expectations
  • Monitor VA satisfaction and address concerns about workload, client relationships, or career growth
  • Facilitate skill development opportunities that benefit both VAs and their clients
  • Track VA performance metrics and celebrate achievements
Success Coordination & Problem Resolution:
  • Bridge communication gaps when clients and VAs face misunderstandings
  • Coordinate replacement processes when client-VA matches need adjustment
  • Facilitate win-win solutions when conflicts arise between clients and virtual assistants
  • Translate client business needs into actionable development plans for VAs
  • Coordinate cross-training opportunities that benefit multiple clients and assistants
  • Ensure both clients and VAs feel heard, valued, and successful in their partnerships
Requirements:
  • Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
  • Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationships
  • Team Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goals
  • Excellent English Communication - Professional-level written and verbal English for executive interactions
  • Success-Oriented Mindset - Understanding of what drives both client satisfaction and employee success
What We Offer:
  • Starting Terms: fixed monthly salary + allowances, HMO coverage, Paid Time Off, 13th month pay, Government benefits (SSS, PhilHealth, PAG-IBIG)
  • Internal Growth Opportunities at Magic: As a startup focused on growth, we encourage internal mobility and skill development

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