Senior Virtual Assistant and Client Partnership Specialist

14 hours ago

Province of Palawan, Mimaropa, Philippines beBeeClient Full time ₱483,600 - ₱504,000
Virtual Assistant and Client Success Coordinator

This role exists to create win-win outcomes for both clients and virtual assistants. As a vital link in our client-VA partnerships, you will:

  • Coordinate success strategies for both clients and virtual assistants
  • Lead direct video interactions with international clients to ensure their satisfaction
  • Coach and develop virtual assistants to achieve peak performance
  • Bridge communication between clients and VAs to prevent misunderstandings
  • Build lasting partnerships that drive mutual success and growth
  • Create pathways for both client expansion and assistant career development
Key Responsibilities:

Client Success Management:

  • Lead engaging video calls with international clients to understand their evolving needs
  • Monitor client satisfaction and proactively address concerns before they escalate
  • Coordinate solutions when clients face challenges with their virtual assistants
  • Identify opportunities for clients to expand their VA services and grow their business
  • Ensure smooth onboarding experiences that set clients up for long-term success
  • Build strong client relationships focused on mutual growth and satisfaction

Virtual Assistant Success Development:

  • Coach and mentor a team of 5-8 virtual assistants to achieve exceptional performance
  • Coordinate professional development plans that advance VA careers while meeting client needs
  • Provide feedback and training to help VAs exceed client expectations
  • Monitor VA satisfaction and address concerns about workload, client relationships, or career growth
  • Facilitate skill development opportunities that benefit both VAs and their clients
  • Track VA performance metrics and celebrate achievements

Success Coordination & Problem Resolution:

  • Bridge communication gaps when clients and VAs face misunderstandings
  • Coordinate replacement processes when client-VA matches need adjustment
  • Facilitate win-win solutions when conflicts arise between clients and virtual assistants
  • Translate client business needs into actionable development plans for VAs
  • Coordinate cross-training opportunities that benefit multiple clients and assistants
  • Ensure both clients and VAs feel heard, valued, and successful in their partnerships

Requirements:

  • Proven EA/VA experience working with international clients (US/AU preferred)
  • Client success experience ensuring satisfaction and building lasting professional relationships
  • Team coordination experience mentoring or supporting others in achieving their goals
  • Excellent English communication skills for executive interactions
  • Success-oriented mindset understanding what drives both client satisfaction and employee success

What We Offer:

  • Fixed monthly salary + allowances
  • HMO coverage
  • Paid Time Off
  • 13th month pay
  • Government benefits (SSS, PhilHealth, PAG-IBIG)
  • 9 PM - 6 AM shift (subject to change)
  • Comprehensive training program

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