Technical Expertise Facilitator

3 weeks ago


Makati City, National Capital Region, Philippines Drake International Phils. Full time
Job Description

We are seeking a highly skilled Technical Expertise Facilitator to join our team at Drake International Phils.

About the Role

  • Respond to queries on various platforms and provide technical assistance on computer systems, hardware, and software.
  • Troubleshoot all computer hardware and software issues, network, and telephony issues.
  • Manage user accounts with Active Directory and create and maintain user mailboxes on Microsoft 365 products.

Key Responsibilities

  1. Technical Support: Offer assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  2. Issue Resolution: Troubleshoot all computer hardware and software issues, network, and telephony issues.
  3. User Management: Manage user accounts with Active Directory and create and maintain user mailboxes on Microsoft 365 products.

Qualifications and Requirements

  • Bachelor's Degree in Information Technology or equivalent experience.
  • Familiarity with using JIRA ticketing system.
  • Experience using Zendesk and/or Five9.
  • Experience on proper onboarding and offboarding of machines with Azure Active Directory.
  • Work Experience in Microsoft 365 products.

Salary and Benefits

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. Other benefits include a comprehensive health insurance plan, retirement savings plan, and opportunities for professional growth and development.



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