Customer Service Support Expert

3 days ago

Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱2,500,000 - ₱4,000,000

As a Technical Support Specialist, you will play a vital role in providing top-notch customer service to resolve technical issues affecting our proprietary applications. Your exceptional problem-solving skills and attention to detail will enable you to identify and troubleshoot database updates, software installations, and server migrations efficiently.

Key Responsibilities:
  • Determine client eligibility by comparing information to requirements.
  • Resolve technical issues over phone calls using active listening and empathy skills.
  • Meet or exceed call center metrics and service levels.
  • Schedule follow-up calls for ongoing technical issues.
  • Escalate technical issues from the Product Support team.
  • Troubleshoot database updates, software installations, and server migrations.
  • Monitor client interactions using Salesforce CRM.
  • Coordinate with peers for appointment coverage.
Requirements:
  • 1-2 years of customer service/support experience required.
  • 1-2 years of computer application-based technical support experience or IT experience required.
  • Previous call center experience required.
  • Excellent verbal and written communication skills required.
  • Works hard with little supervision.
  • Detailed-oriented with exceptional documentation skills.
  • Microsoft Windows administration tools knowledge required.
  • Basic SQL Server understanding.
  • Basic network concepts including NETBIOS over TCP/IP fundamentals.
Preferred Qualifications:
  • Apple iPad & Parallels knowledge a plus.
  • Familiarity with HIPAA regulation preferred.

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