Expert Customer Service Representative

17 hours ago

Pasay, National Capital Region, Philippines beBeeCustomerService Full time $36,000 - $57,000

Job Title: Expert Customer Service Representative

This position involves providing exceptional customer service, processing orders, and maintaining accurate data entry within a fast-paced e-commerce environment. The ideal candidate will possess strong communication skills, proficiency in data entry, and knowledge of inventory management and order tracking systems.

Key Responsibilities:
  • Customer Service: Respond to inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone.
  • Order Processing: Enter, update, and verify orders, ensuring accuracy and timely fulfillment.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions efficiently.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into the seller account.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track performance, report discrepancies, and optimize workflows.
  • Multi-Platform Management: Assist with operations on Amazon, eBay, Shopify, and other e-commerce platforms.

The ideal candidate will possess at least 2-3 years of experience in e-commerce order processing or related fields. A bachelor's degree in Business, Marketing, or a related field is preferred but not required.

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