HR Implementation Specialist

2 weeks ago

Porac, Philippines beBeeImplementation Full time $80,000 - $120,000
Job Title:

Implementation Manager

About the Role:

Key Responsibilities:

  • Lead client onboarding process for mid to large-sized clients during initial 60-90 days.
  • Develop and maintain implementation program for small to medium-sized clients, including timeline, stakeholders and key deliverables, and technical requirements.
  • Own end-to-end implementation process for assigned accounts, ensuring successful software adoption and training to drive client success.
  • Set accurate expectations with clients and internal stakeholders.
  • Communicate progress with account executives and customer success managers.
  • Assist with high-severity requests or issue escalations as needed.
  • Participate in cross-functional groups to improve communications, tools, and products.
  • Conduct daily kickoff calls with new customers.
  • Oversee complex process design and setup and become an expert in our platform to guide new users.
  • Maintain clear records of client activity, notes, and next steps in the success software.
  • Deliver user training and develop supporting manuals and processes to ensure user adoption of key features.
  • Incorporate feedback to drive continuous improvements in onboarding and build templates from assigned clients.
  • Design programs (high and low touch) that help customers realize value from our platform.

Requirements:

  • Enjoy working with customers and excel at delighting them.
  • Project-minded with ability to manage multiple pieces and stakeholders to help a customer go live.
  • Detail-oriented with strong analytical and communication skills.
  • Entrepreneurial, hungry, passionate, and tech-savvy.
  • Long-term interest in growing with a startup (2-4 years).
  • Empathetic to customer needs and adaptable to changing processes.
  • Willing to attend occasional in-person meetings.
  • Has high-speed and stable internet connection (at least 20 Mbps) and can provide speed test screenshot upon request.

Experience:

  • Customer-facing implementation experience: at least 3 years onboarding new clients for a SaaS company, preferably managing larger, more complex implementations.
  • Payroll experience: experience with US payroll, either in an implementation role or in-house payroll management.
  • Basic spreadsheet/database skills with ability to learn quickly.

We are looking for someone who is:

We are seeking a skilled professional with strong project management skills and excellent customer service abilities. The ideal candidate will have experience working with clients and managing multiple projects simultaneously. Additionally, the candidate should be able to communicate effectively and have a keen eye for detail.

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