Driving Client Satisfaction and Growth as a Client Experience Professional

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeClientSuccessManager Full time $1,000 - $1,600

Unlock Your Career Potential as a Client Success Manager

Job Title: Client Success Manager

As a Client Success Manager, you will play a critical role in handling incoming leads, guiding them through the early stages, and building strong, lasting relationships with our clients.

Key Responsibilities:
  • Conduct structured discovery calls with inbound leads to understand their hiring needs
  • Present our services confidently, ask the right questions, and tailor solutions accordingly
  • Guide clients through every step: from calibration to candidate shortlisting and onboarding
  • Maintain communication during the sourcing phase and manage follow-ups after candidate presentations
  • Become the primary account manager once roles are closed, owning client satisfaction and retention
  • Proactively identify upsell and expansion opportunities across existing accounts
  • Handle administrative tasks including NDAs, contracts, and service agreements
  • Build and manage your own pipeline of leads and clients through consistent outreach and follow-up
Requirements:
  • Fluent English — both written and spoken
  • Exceptional communication skills — structured, confident, and personable
  • Professional presence — calm under pressure, clear, and trustworthy
  • University degree — preferably in business, marketing, or a related field
  • Tech-savvy and business-oriented — able to quickly grasp different industries and roles
  • Empathetic sales approach — persuasive without being pushy
Preferred Qualifications:
  • At least 1-2 years of previous experience in staffing, recruitment, or outsourcing, preferably in a client-facing role
  • Skilled in conducting discovery/introduction calls and managing client accounts
  • Proven success in managing the full client journey — from initial lead to long-term care
  • Ability to nurture B2B relationships and drive client satisfaction over time

This is a remote, full-time position as an independent contractor. You will work mainly PH working hours but should be flexible to accommodate client calls whenever necessary.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders. They will also have a proven track record of successfully managing client accounts and driving growth through upselling and expansion opportunities.

In this role, you will be responsible for delivering exceptional customer service, ensuring high levels of client satisfaction, and contributing to the overall growth and success of the organization.

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