Human Capital Optimization Specialist

1 month ago

Legazpi, Philippines TASQ Staffing Solutions Full time
Job Overview
TASQ Staffing Solutions is seeking a skilled Workforce Manager to join our team in Legazpi, Albay. This role plays a pivotal part in ensuring the smooth operation of our workforce management department.

About the Role
The successful candidate will be responsible for analyzing and implementing effective workforce planning, monitoring, and forecasting systems. They will represent the Workforce Department in customer presentations, client calls, and quarterly business reviews, showcasing their exceptional communication skills.

Main Responsibilities
Impact the Bottom Line:
  • Participate in the analysis, evaluation, and implementation of existing and proposed systems and tools used for workforce planning, monitoring, and forecasting.

Represent the Workforce Department:
  • Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.

SUPPORT THE TEAM:
  • Consult with local managers, project managers, and other key players to define scheduling/forecasting requirements to meet call center metrics and communicate workforce scheduling and intra-day operations objectives.

Set the Path to Success:
  • Implement and maintain intra-day workforce team responsibilities to assist service delivery in achieving desired performance metrics.

Take the Lead:
  • Create procedures necessary to successfully monitor daily operations and advise managers on appropriate action steps.

Be the Expert:
  • Act as a resource to provide best practices to assist management in scheduling and workforce planning.

Uphold Performance Metrics:
  • Analyze scheduling needs on a weekly basis to ensure adequate phone coverage and compare weekly schedules to workforce management recommendations for accurate implementation.

Plan Ahead:
  • Compile and interpret statistical information to calculate and project staffing requirements of the department.

Requirements
This role requires a minimum of five to seven years of process transformation experience in operations or WFM experience with WFM applications. Strong analytical and leadership skills are essential, along with excellent verbal and written communication skills. The ability to work efficiently, manage time effectively, and present in front of large groups of senior leaders is also crucial.

Location
Legazpi

Interview Process
Interviews will be conducted over the phone.

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