Expert in IT Knowledge Management

7 days ago

Tanauan, Calabarzon, Philippines beBeeKnowledge Full time ₱1,700 - ₱2,200
Knowledge Management Expert

Keywords Studios is seeking an experienced Knowledge Management Expert to lead and manage the knowledge management function in our organization.

  • Job Description: The successful candidate will be responsible for defining, implementing, and continuously improving the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles. They will act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Key Responsibilities:
    • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management
    • Oversee the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization
    • Ensure knowledge articles are accurate, timely, relevant, and consistent in language and structure

Requirements:

  • Minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges; ServiceNow experience preferred
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework
  • Demonstrated experience in technical writing, editing, and content quality assurance

Benefits:

  • Great Place to Work certified for 4 consecutive years
  • Remote work
  • Global exposure

Employment Details:

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other

  • Knowledge Strategist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeknowledge Full time $90,000 - $120,000

    Job Title: Knowledge ManagerThe role of a Knowledge Manager is pivotal in driving the organization's IT knowledge management strategy, aligning with industry standards and best practices.This strategic leader is responsible for the overall vision, governance, and continuous improvement of the IT knowledge management ecosystem.The ideal candidate will...

  • Knowledge Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeEnablement Full time ₱12,000 - ₱15,000

    Enablement Coordinator OpportunityWe're seeking an Enablement Coordinator to support the development and maintenance of training resources, knowledge base content, and internal processes.This role is ideal for individuals with a background in writing, documentation, training, or content creation. If you have experience with knowledge systems, CMS, or...

  • Zoho Expert

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeMigration Full time ₱4,320,000 - ₱7,200,000

    Job Title:Expert in Zoho One Migration and OptimizationJob Description:We are seeking an expert to migrate our core operations to Zoho One, ensuring a seamless transition and optimizing workflows.System Migration: Migrate inventory, customer data, sales records, invoices, and integrations to Zoho with minimal disruption.Required Skills and Qualifications:The...

  • Financial Planning Expert

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeFinancial Full time ₱516,000 - ₱552,000

    Finance Expert WantedWe are seeking a highly skilled Finance Specialist to lead financial planning, budgeting, and forecasting processes at a high level.The ideal candidate will have strong knowledge of financial principles, risk modeling, and global compliance regulations. They will conduct in-depth financial analysis to support corporate strategic...

  • Customer Service Expert

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomerSupport Full time $41,000 - $45,000

    Customer Support ExpertWe are seeking a skilled and experienced customer support expert to join our organization. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries.Key Responsibilities:Provide comprehensive support to customers via phone,...

  • MERN Expert

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeDeveloper Full time ₱400,000 - ₱600,000

    Expert Web Developer for MERN Stack ProjectsThis role involves designing and implementing high-performance web applications using the MERN stack (MongoDB, Express.js, React, Node.js). You will be responsible for developing scalable web applications, collaborating with cross-functional teams to define and ship new features, and optimizing applications for...

  • Enterprise Anaplan Solutions Expert

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeAnaplan Full time ₱7,200 - ₱7,800

    Are you a driven and analytical professional seeking a challenging role in Enterprise Performance Management (EPM)? We are currently looking for an experienced Anaplan Solutions Expert to join our team.This is a unique opportunity to work with clients across various industries, leveraging your technical expertise and problem-solving skills to drive business...

  • Setup Expert

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeImplementation Full time ₱7,200 - ₱9,600

    Job Opportunity:The Implementation Specialist role is a vital component of the customer onboarding process at Ylopo.Key Responsibilities:Provide exceptional customer support, troubleshooting assistance, and training to new clients during the setup and activation process.Perform outreach via phone, email, and text to guide clients through the setup...

  • Technical Support Expert

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeSupport Full time ₱4,800,000 - ₱6,600,000

    Job Title:Technical Support ExpertAbout the RoleWe are seeking a skilled and experienced Technical Support Specialist to provide exceptional IT service to our organization. As a key member of our team, you will be responsible for delivering top-notch technical support to end users across the organization.Key Responsibilities:Provide technical support for...

  • Salesforce Solutions Expert

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeFunctionality Full time ₱900,000 - ₱1,100,000

    Immerse yourself in a dynamic community that fosters connections and empowers success on a global scale. At the heart of our mission is the drive to improve lives by fostering meaningful professional relationships.We bring together skilled professionals from various backgrounds, leveraging expert operations and the latest technology to create connections...