Customer Service Team Lead Position

7 days ago


Rizal, Philippines beBeeAppointment Full time ₱4,000,000 - ₱5,000,000
Leadership Role

This position is ideal for a seasoned professional with 2-3 years of experience in leading call center teams, managing appointment-setting activities, and driving sales growth.

Key Responsibilities
  • Oversee the planning and execution of appointment-setting strategies.
  • Provide coaching and performance feedback to enhance team productivity and conversion rates.
  • Monitor and analyze appointment-setting results to identify areas for improvement.
  • Support escalated calls and provide subject-matter expertise for resolution.
  • Recommend process improvements and operational efficiencies.
  • Collaborate with senior leaders on aligning appointment-setting outcomes with broader business objectives.
Required Qualifications
  • Strong leadership and communication skills.
  • Familiarity with CRM software and data analysis tools.
  • Ability to work under pressure, meet deadlines, and drive results-oriented initiatives.
  • Knowledge of the roofing, construction, or home improvement industry is advantageous.


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