Senior Workforce Manager

2 days ago

Tarlac City, Central Luzon, Philippines beBeeWorkforce Full time ₱6,000,000 - ₱8,000,000
Executive Workforce Management Specialist

Role Overview

This role involves generating schedules that meet business requirements to deliver exceptional customer service.

  • Adjust the schedule according to actual scenarios and provide overtime/voluntary time off requirements to ensure efficient staffing.
  • Monitor queues in real-time while tracking, documenting, and communicating agent activity across multiple lines of business.
  • Prepare and publish intraday reports while ensuring data accuracy and timeliness.
Job Requirements
  • Bachelor's degree in a relevant field or equivalent experience.
  • Excellent analytical, problem-solving, and communication skills.
  • Able to work effectively in a fast-paced environment with multiple priorities.
What We Offer
  • Competitive compensation package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
Why Apply
  • Join a team that values innovation and excellence.
  • Be part of a company that prioritizes employee well-being and success.

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