Reservations Specialist

2 weeks ago


Manila, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time

**The Role**

We are seeking an experienced Guest Experience Ambassador to join our Reservations Team. As a key member of our team, you will be responsible for delivering exceptional service to our guests, ensuring their needs are met and exceeded.

Responsibilities:

  1. Respond to inbound calls, providing general information on Celebrity Cruises products and services.
  2. Service existing bookings, making necessary changes to reservations, processing payments, and arranging guest preferences.
  3. Analyze guest reservations and provide recommendations to enhance the cruising experience.
  4. Enter required information into the reservation system to maintain accurate history.

Requirements:

  • Detailed knowledge of Celebrity Cruises products and services.
  • Excellent communication and problem-solving skills.
  • Able to work in a dynamic environment with flexibility and collaboration.


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