Crew Travel Specialist

1 week ago


Manila, National Capital Region, Philippines Carnival Corporation & plc Full time
Job Description

CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Crew Travel Specialist available.
Only candidates located in the Philippines to apply.

Job Summary:

Ensure authorized travelers of Carnival Cruise Line, All Brands Group (shipboard and shoreside personnel), contractors and concierge have confirmed travel arrangements for air, hotel and ground arrangements. Manually secure reservations when the automation tools are unable to handle the request. Strong knowledge handling last minute crew movement changes along with travel needs.

Essential functions:

  1. Ensure reservations have been confirmed accurately, at the lowest possible cost. Obtain the required approvals when flights, hotel or car/transportation cost is above the established guidelines. Validate that all mandatory elements are in the reservation; correct discrepancies which may prevent travel information from being viewed online and/or via applicable systems. Obtain and communicate applicable VISA's and letters required. Review reports to ensure all travelers have active tickets and confirmation numbers for their entire travel itinerary. Apply detailed documentation to all bookings and reservations.
  2. Utilize superior customer service skills when answering telephone calls and emails; assist inquiries as needed in a professional, friendly, timely and effective manner. Provide assistance with the booking tools and troubleshoot issues. Monitor department mailboxes and resolve or dispatch e-mails to the appropriate resources. Ensure that all last minute movement changes along with travel logistics are 100% complete within zero to seven days of ships assignments.
  3. Monitor assigned queues by reviewing and processing reservations; complete all required actions within the established timelines. Notify all stakeholders of airline schedule changes, forced overnights or inferior schedules.
  4. Ensure all tickets and ticket exchanges are accurately processed using the correct form of payment based on contractual agreements and guidelines. Apply administrative fees when required and place unused tickets in the applicable queue. Review reports to ensure all travelers have active tickets.
  5. Assist with flight interruptions caused by weather, mechanical delays or other travel disruptions. Provide complete re-accommodations when needed, minimizing the inconvenience to the traveler. Apply detailed documentation to all bookings and reservations. Update the corresponding logs to reflect any additional expenses or savings.
  6. Research and resolve issues as necessary. Perform other job-related functions as assigned and back-up other Travel Operations teams. Liaise with internal departments and related travel vendors as needed.

Qualifications:

  1. High School Diploma or GED.
  2. Minimum 2 years of experience as a travel agent or in an airline reservation center agent. Sabre preferable.
  3. Detail-oriented with good analytical and organizational skills.
  4. Superior written and verbal communication skills to handle sensitive issues in a professional and courteous manner.
  5. Ability to prioritize assignments, resolve issues independently and work effectively.
  6. Basic-level proficiency in Microsoft Word, Excel and PowerPoint.
  7. Experience with GDS, preferably Sabre, making international and domestic reservations, faring, ticketing and geographical knowledge.
  8. Must possess a valid passport. Participate in on-call rotation. Assist during irregular operations as needed.
#J-18808-Ljbffr
  • Crewing Officer

    1 week ago


    Manila, National Capital Region, Philippines MSC Crewing Services Philippines, Inc. Full time

    Job PurposeThe Crewing Specialist is responsible for facilitating the efficient and compliant management of crew members within a maritime or shipping company. The role involves coordinating various aspects of crew assignments, documentation, and compliance to ensure the smooth functioning of crewing operations.Key AccountabilitiesLeadership in Crew...


  • Manila, National Capital Region, Philippines Oceanic Catering Full time

    Job Title: Crew Logistics Support SpecialistWe're seeking a highly skilled Crew Logistics Support Specialist to join our crew logistics team at Oceanic Catering. In this role, you'll be responsible for coordinating crew travel arrangements and providing exceptional customer service to seafarers.Responsibilities:Coordinate with vessel Masters, fleet cells,...


  • Manila, National Capital Region, Philippines OSM SHIP MANAGEMENT PTE. LTD. Full time

    Job DescriptionThe Crewing Assistant will be responsible for managing and coordinating crew documentation, ensuring timely completion of Flag State requirements, and overseeing training coordination.Key Responsibilities:Crew Documentation: Update eCrew with personal information and necessary requirements, endorse new documents submitted by the crew, and...

  • crewing officer c

    2 weeks ago


    Manila, National Capital Region, Philippines Cebu Pacific Air Full time

    Cebu Pacific puts people at the heart of service—whether it's our customers, clients, partners, or employees. Our Crew Scheduling – Rostering Team plays a crucial role in manpower planning, overseeing crew roster preparation, generation, and the timely release of flight crew schedules. This role ensures the effective management of our flight crew,...


  • Manila, National Capital Region, Philippines Oceanic Full time

    Company Overview:Oceanic is a global leader in ship management and marine services, providing quality and efficiency to its clients across the world. With an unrivalled industry knowledge and performance assured, Oceanic gives every client the value they need.Salary and Benefits:You can expect a market leading salary and benefits package, as well as...


  • Manila, National Capital Region, Philippines i-Consultancy Pte Ltd Full time

    Job Overviewi-Consultancy Pte Ltd: A leading ship management company with a global presence, we offer a dynamic and collaborative environment that values innovation. As an Operations Manager – Crewing, you will be part of our dedicated team working together to achieve excellence in maritime crewing operations.About the Job:We are seeking a strategic and...


  • Manila, National Capital Region, Philippines Oceanic Full time

    Company Overview:Oceanic is a leading provider of ship management and marine services, operating around the clock and around the world. With a strong industry presence and a commitment to performance, Oceanic delivers value to its clients across the globe.Salary and Benefits:You will receive a market-leading salary and benefits package, as well as...


  • Manila, National Capital Region, Philippines Oceanic Catering Full time

    Crew Logistics Coordinator Job Description:We're looking for a highly organised and detail-oriented Crew Logistics Coordinator to join our team at Oceanic Catering. In this role, you'll be responsible for coordinating crew travel arrangements and ensuring seamless logistical support for seafarers.Responsibilities:Coordinate with internal and external...


  • Manila, National Capital Region, Philippines Oceanic Full time

    Applicant PortalJob Details: Crew Logistics CoordinatorFull details of the job.Vacancy Name: Crew Logistics CoordinatorVacancy No: VN14589Employment Type: PermanentLocation Country: PhilippinesWork Location: ManilaWho are V? As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around...


  • Manila, National Capital Region, Philippines Goway Travel Inc. Full time

    Travel Support RoleWe are seeking a highly organized and detail-oriented Global Travel Support Specialist to join our team at Goway Travel Inc.The successful candidate will be responsible for providing exceptional support to travelers, coordinating with suppliers, and ensuring a smooth travel experience.Responsibilities:Assist travelers via phone, email, and...


  • Manila, National Capital Region, Philippines i-Consultancy Pte Ltd Full time

    i-Consultancy Pte Ltd is a leading ship management company with a global presence. We are seeking a proactive and strategic Operations Manager – Crewing to join our team. As a key member of our crewing operations, you will play a crucial role in ensuring that our vessels are staffed with highly skilled and compliant crew members.Your Key Responsibilities...

  • Crewing Assistant

    6 days ago


    Manila, National Capital Region, Philippines OSM SHIP MANAGEMENT PTE. LTD. Full time

    Key Responsibilities:Crew DocumentationUpdate eCrew based on personal information and other necessary requirements.Endorsement of new documents submitted by the crew to Crewing Support for scanning and uploading in ecrew2Ensure the ecrew2 data quality is maintained.Updating the team regarding the document statusProvide complete competence matrix overview to...


  • Manila, National Capital Region, Philippines NovoCrew Full time

    Job DescriptionThis role involves coordinating travel arrangements for the company's employees.Key Responsibilities:Scheduling flights, hotels, and marine travel for signing-on and signing-off crewsPreparing itineraries to ensure seamless travel experiencesCoordinating with various stakeholders to meet employee travel needsRequirements:Ability to work...


  • Manila, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time

    Role Summary:The Specialist, Global Crew Support at RCL REGIONAL OPERATING HEADQUARTERS is responsible for supporting the onboarding process of Management, Specialty, and Marine positions. This includes providing exceptional customer service, ensuring compliance with company policies, and collaborating with various teams to achieve onboarding goals.Provides...


  • Manila, National Capital Region, Philippines Oceanic Catering Full time

    Job Description:Oceanic Catering is seeking a highly skilled Crew Coordinator to join our team. As a key member of our crewing department, you will be responsible for ensuring the smooth onboarding process of new personnel.Responsibilities:We are looking for an individual who can efficiently process visa and other formalities related to joining the crew.The...

  • Travel Coordinator

    5 days ago


    Manila, National Capital Region, Philippines NovoCrew Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from NovoCrewMPS & HR Coordinator /QMR at NovoCrew IncGeneral Functions:Reports to the General Manager and is responsible for organizing all of the business travel arrangements for the company's employees. This includes scheduling flights, hotels, and marine travel for signing-on and...


  • Manila, National Capital Region, Philippines Goway Travel Full time

    Job OverviewGoway Travel is a global travel company that offers innovative solutions for travelers. As a Webfares Agent, you will be responsible for ensuring the accurate and efficient management of travel bookings, including quotes, cancellations, and changes. Your primary goal is to provide excellent customer service and support the smooth operation of our...


  • Manila, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time

    Position Summary:The Global Crew Readiness Operations Specialist is responsible for all aspects of the onboarding process relative to positions that fall under the category of Management, Specialty, and Marine. High-level competencies in communication, planning, stakeholder management, and time management are essential given the urgent and critical nature of...

  • Training Crew Planner

    2 weeks ago


    Manila, National Capital Region, Philippines Cebu Pacific Air Full time

    Cebu Pacific puts people at the heart of service - be it our customers, clients, partners, or employees. Our Flight Operations - Training Department plays a critical role in the planning and management of training requirements of our flight deck crew ensuring alignment with regulatory standards, operational requirements, and flight crew welfare. Our Training...


  • Manila, National Capital Region, Philippines Goway Travel Inc. Full time

    At Goway Travel Inc., we're a close-knit family that values inclusivity, diversity, and innovation. Our team members are passionate about delivering exceptional customer experiences and connecting globetrotters with unique destinations worldwide.About the RoleWe're seeking an experienced Fare Management Specialist to join our Webfares team. As a key member...