Room Allocation Specialist

1 week ago


Manila, National Capital Region, Philippines CITY GARDEN GRAND HOTEL Full time

Job Summary:

The Reservation Manager position at City Garden Grand Hotel requires a highly skilled professional to manage the hotel's reservation system, oversee room allocation and pricing, and provide exceptional customer service.

Responsibilities:

  • Manage the hotel's reservation system to ensure optimal room availability and pricing
  • Handle all incoming reservations and bookings, responding to guest inquiries and resolving issues promptly
  • Collaborate with the front desk, housekeeping, and other departments to ensure seamless guest experiences
  • Analyse reservation data to identify trends and opportunities for improvement
  • Develop and implement effective training programs for the reservation team

Requirements:

  • 3+ years of experience in a reservation management or front office role within the hospitality industry
  • Strong technical knowledge of hotel reservation systems and revenue management principles
  • Excellent communication and interpersonal skills, with the ability to build relationships with guests and travel partners
  • Proficiency in Microsoft Office suite, with the ability to analyse data and generate reports
  • A customer-centric approach and the ability to handle high-pressure situations with poise
  • Strong leadership and team management skills, with the ability to coach and mentor others

About Us:

City Garden Grand Hotel is a luxurious hotel in Makati City, dedicated to delivering exceptional guest experiences.



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