Hotel Reservations Specialist
2 weeks ago
Join Our Team as a Hotel Reservation Specialist
Location: Makati City
Work Arrangement: Onsite
About Us:
Vericom Inc. is a trusted BPO partner specializing in BFSI sectors, including commercial banks, insurance companies, healthcare, and travel. We provide 24/7 support, back-office management, tech support, and reservation services.
What You'll Do:
- Handle and confirm hotel reservations with accuracy
- Deliver outstanding customer service and support
- Ensure all bookings and transactions are processed efficiently
- Resolve booking issues and travel-related concerns promptly
What We're Looking For:
Educational Background:
- A degree in Hospitality, Tourism, Business Administration, or a related field (preferred but not required)
- Certification or training in travel management or customer service is a plus
Experience:
- Background in the travel industry, sales, or customer service (e.g., travel agent, booking coordinator)
- Familiarity with online booking platforms like Expedia, Booking.com, and Airbnb
- Experience handling customer inquiries and managing accounts
Technical Skills:
- Proficiency in online booking systems and travel-related software
- Familiarity with CRM tools for customer management
- Basic knowledge of office applications (Excel, Word, Google Workspace)
- Strong research skills for finding the best travel deals and accommodations
Communication & Customer Service Skills:
- Excellent verbal and written communication skills
- Ability to resolve issues professionally and make suitable travel recommendations
- Strong customer focus with problem-solving abilities
Attention to Detail & Organizational Skills:
- Accuracy in managing bookings, payments, and customer details
- Ability to multitask, prioritize, and meet deadlines
Industry Knowledge & Problem-Solving:
- Awareness of travel trends, flight routes, destinations, and visa requirements
- Ability to handle booking conflicts, travel disruptions, and customer concerns effectively
Ready to be part of a dynamic team in the travel industry? Apply now
Industry:
- Information Services
Employment Type:
Full-time
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