Hotel Reservations Specialist

2 weeks ago


Manila, National Capital Region, Philippines Vericom Inc. Full time

Join Our Team as a Hotel Reservation Specialist

Location: Makati City

Work Arrangement: Onsite

About Us:

Vericom Inc. is a trusted BPO partner specializing in BFSI sectors, including commercial banks, insurance companies, healthcare, and travel. We provide 24/7 support, back-office management, tech support, and reservation services.

What You'll Do:

  1. Handle and confirm hotel reservations with accuracy
  2. Deliver outstanding customer service and support
  3. Ensure all bookings and transactions are processed efficiently
  4. Resolve booking issues and travel-related concerns promptly

What We're Looking For:

Educational Background:

  1. A degree in Hospitality, Tourism, Business Administration, or a related field (preferred but not required)
  2. Certification or training in travel management or customer service is a plus

Experience:

  1. Background in the travel industry, sales, or customer service (e.g., travel agent, booking coordinator)
  2. Familiarity with online booking platforms like Expedia, Booking.com, and Airbnb
  3. Experience handling customer inquiries and managing accounts

Technical Skills:

  1. Proficiency in online booking systems and travel-related software
  2. Familiarity with CRM tools for customer management
  3. Basic knowledge of office applications (Excel, Word, Google Workspace)
  4. Strong research skills for finding the best travel deals and accommodations

Communication & Customer Service Skills:

  1. Excellent verbal and written communication skills
  2. Ability to resolve issues professionally and make suitable travel recommendations
  3. Strong customer focus with problem-solving abilities

Attention to Detail & Organizational Skills:

  1. Accuracy in managing bookings, payments, and customer details
  2. Ability to multitask, prioritize, and meet deadlines

Industry Knowledge & Problem-Solving:

  1. Awareness of travel trends, flight routes, destinations, and visa requirements
  2. Ability to handle booking conflicts, travel disruptions, and customer concerns effectively

Ready to be part of a dynamic team in the travel industry? Apply now

Industry:

  • Information Services

Employment Type:

Full-time

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