Desktop Support Specialist

2 weeks ago


Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time
Job Summary

We are seeking a highly skilled Desktop Support Engineer to join our team at Strategic Networks Inc. as a key member of our IT service delivery team.

Key Responsibilities
  • Provide exceptional technical support to end-users via various communication channels, ensuring timely resolution of hardware and software issues.
  • Collaborate with Senior Technical Support Engineers and Team Leaders to address critical technical issues and ensure seamless service delivery.
  • Configure and set up new user accounts and profiles, ensuring a smooth onboarding experience.
  • Develop and implement effective solutions to resolve technical issues, leveraging root cause analysis and technical reporting skills.
  • Proactively communicate with end-users regarding their requests, ensuring transparency and timely updates.
  • Maintain a high level of knowledge on our programs and services to provide value-based technical solutions to our customers.
  • Meet and exceed attendance requirements, KPI targets, and service level agreements, ensuring exceptional customer satisfaction and professional working relationships.
Requirements
  • Strong technical expertise in desktop environments, with a focus on hardware and software troubleshooting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to analyze complex technical issues, develop effective solutions, and communicate them clearly to end-users.
  • Strong problem-solving skills, with a focus on root cause analysis and technical reporting.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple requests simultaneously.


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