IT Support Specialist
2 weeks ago
At Strategic Networks Inc., we are seeking a highly skilled IT Field Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our end-users, ensuring that their devices and systems are running smoothly and efficiently.
Key Responsibilities:- Provide incident and request management support to all end-user devices, including desktops, laptops, monitors, VPNs, printers, and scanners.
- Recommend and apply solutions, including on-site repair for remote users, to resolve technical issues.
- Provide support to end-users relating to hardware and software, computer applications, LAN components, and peripherals.
- Determine and execute system reconfiguration needs to ensure optimal system performance.
- Establish end-user service level agreements to ensure timely resolution of technical issues.
- Carry out on-site analysis, identification, and resolution of difficult desktop problems for end-users.
- Supervise the complaint ticketing system and follow timely resolution of all work orders.
- Demonstrate ability to provide user support by means of remote access tools.
- Provide status updates to the ticketing tools in a timely manner.
- Analyze completed end-user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
- Monitor and repair all IT/office equipment and tools to ensure that all software systems are running smoothly.
- Bachelor's degree in computer-related courses.
- At least 1 year of hands-on technical work experience.
- Amenable to do fieldworks around BGC, SM Valenzuela, SM Megamall, and SM North Edsa.
- Owns a motorcycle (a plus).
- Can start ASAP.
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