Caregiver Coordinator

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeScheduler Full time $45,000 - $60,000
Job Description

About the Role:

The Homecare Scheduler plays a vital role in ensuring seamless client care by efficiently managing and coordinating caregiver schedules to match each individual client's needs.

This position serves as a link between clients, caregivers, and the agency, maintaining strong communication and resolving scheduling conflicts promptly.

The scheduler enhances client satisfaction and operational efficiency in delivering consistent, high-quality home care services.

Main Responsibilities:

  • Scheduling (70%): Assign caregivers based on client needs, skills, and availability, planning for staffing gaps. Adjust schedules for emergencies, last-minute absences, and urgent client needs.
  • Communicate schedule changes to caregivers and clients, offering incentives for hard-to-fill shifts. Act as the main contact for caregivers, handling availability, assignments, and policy updates.
  • Address client inquiries and assist with onboarding new clients into the scheduling system. Maintain accurate records in scheduling software, tracking availability and backup schedules.
  • Resolve scheduling conflicts and caregiver disputes efficiently.

Administrative Duties (30%):

  • Manage financial records using QuickBooks, auditing and reconciling reports. Process accounts payable, verify caregiver timesheets, and ensure accurate payroll processing.
  • Ensure timely invoicing and payment collection from clients.

Immediate Tasks & Onboarding (Week 1):

  • Get familiarized with company processes, scheduling software, and caregiver-client matching protocols. Shadow senior team members to understand workflow and client expectations.
  • Begin managing lower-risk scheduling assignments under supervision. Develop familiarity with caregiver profiles, availability, and specific client care needs.
  • Attend daily scheduling meetings and start contributing to coverage solutions.

Requirements:

  • At least 1-2 years of experience as a Homecare Scheduler or client relations in the homecare or healthcare industry (preferably in the US/AUS).
  • Experience using scheduling software and ability to manage 75 clients and 300 hours of schedules.
  • Background experience in Financial and Project Management is a plus.
  • Strong time management and communication skills.

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