
Care Coordinator Specialist
7 days ago
We are seeking a highly skilled and experienced Case Manager
Key Responsibilities:- Patient Care Coordination:
- Serve as the primary liaison between aides and patients, ensuring seamless and continuous care.
- Monitor and maintain care quality by completing VBP measures and quality assurance activities.
- Keep the Director of Patient Services and vendors informed of patient care issues.
- Handle escalated non-clinical inquiries from patients and caregivers promptly and effectively.
- Ensure that schedules reflect vendor authorization, patient preferences, and aide locations.
- Communication & Documentation:
- Communicate effectively with patients, families, physicians, and care teams regarding scheduling and plan-of-care updates.
- Maintain accurate documentation for all caregivers and patients in HHA Exchange.
- Handle incoming calls, emails, and faxes regarding patient status or other inquiries.
- Maintain proper documentation of events and patient progress in accordance with departmental procedures.
- Collaboration & Support:
- Work closely with the patient care coordinator on scheduling and operational issues.
- Manage phone calls and correspondence in a supportive manner for patients, families, and healthcare providers.
- A registered nurse with NY License
- Bilingual in Spanish
- Minimum 3 years of case management experience
- Excellent communication and interpersonal skills
This is a remote position allowing you to work from home and collaborate with an international team. You will be required to have a reliable computer, noise-canceling headset, second monitor, and stable internet connection.
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