Disaster Relief Customer Care Specialist
2 days ago
The role of a Disaster Relief Call Center Professional is to provide top-notch customer service to individuals affected by natural disasters. This involves working in a fast-paced environment, handling multiple calls simultaneously, and prioritizing tasks effectively.
Key Responsibilities:- Support customers with inquiries related to disaster relief services.
- Leverage common requests and solutions to enhance the customer experience.
- Utilize effective customer service techniques and systems to resolve issues efficiently.
- Escalate dissatisfaction to proper channels when necessary.
- Must be 18 years of age or older.
- High school diploma or equivalent required.
- Excellent organizational, written, and oral communication skills.
- Ability to type swiftly and accurately (20+ words per minute).
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Basic understanding of Windows operating systems.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- Ability to evaluate, troubleshoot, and follow up on customer issues.
- Aptitude for conflict resolution, problem-solving, and negotiation.
- Customer service-oriented (empathetic, responsive, patient, and conscientious).
- Ability to multi-task, stay focused, and self-manage.
- Strong team orientation and customer focus.
- Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
- Competitive compensation package.
- Opportunities for growth and promotion.
- Employee shuttle services.
- Company retreats and off-site events.
- Recognition gifts and treats.
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
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