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Staffing and Scheduling Analyst

1 week ago

Iloilo City, Western Visayas, Philippines XtendOps Full time

XtendOps is looking for a skilled Staffing and Scheduling Analyst to join their team.

The ideal candidate will have expertise in advanced forecasting, data analysis, and reporting using analytics platforms such as SQL, Power BI, or Tableau.

They will also possess strong technical skills, with experience in troubleshooting WFM tool issues and optimizing shift bids.

This role requires excellent communication and collaboration skills, with the ability to work cross-functionally with operations, HR, and leadership teams.

The successful candidate will have 5+ years of experience in WFM within a call center, with at least 2 years in a senior or leadership role.

Key Responsibilities:

  • Develop and implement staffing plans
  • Analyze and report on KPIs and metrics
  • Optimize shift bids and schedules
  • Collaborate with cross-functional teams