Distinguished Customer Service Representative

20 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomerSupport Full time $90,000 - $110,000

The Opportunity:

Our organization seeks a skilled and empathetic customer support professional to provide an exceptional customer experience. This role is critical in ensuring every customer feels heard and valued, and represents our brand online at all times.

In the last two years, we have grown this brand from zero to significant revenue. We now need a driven specialist to join us in taking our customer experience to the next level.

What Can You Expect?

  • One of the fastest-growing and most innovative direct-to-consumer brands worldwide.
  • A highly experienced founding team with multiple successful projects and over $700M+ in collective experience.
  • A self-improvement-driven culture of top performers in their respective fields. Our environment encourages growth and innovation.
  • We strive for excellence and have a great time while doing it.
  • We push each other to become better versions of ourselves. 100% remote and micromanagement-free work environment.

Key Responsibilities:

Customer Experience: Provide our users with an outstanding customer experience via in-app live chat, phone, and email.

Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish.

Stakeholder Management: Collaborate with internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely resolutions.

Documentation & Reporting: Document all customer interactions and resolutions meticulously in Zendesk to maintain a clear record and identify recurring issues.

Feedback Loop: Provide clear, actionable feedback to improve processes and prevent future complaints.

Knowledge Base & Efficiency: Leverage the knowledge base before seeking help and suggest new automations to improve efficiency.

Core Skills and Competencies:

  • Exceptional Verbal and Written Communication
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Zendesk and Telephony System Proficiency
  • Strong commitment to delivering exceptional customer service.
  • Ability to combine human empathy with effective technology use.
  • Ability to work independently and make informed decisions.
  • A proactive and positive attitude with a desire to continuously learn and improve.

Requirements:

  • 2+ years in a similar customer support role.
  • Proven problem-solving skills and ability to take ownership of issues.
  • Proficiency with Zendesk and modern telephony systems is a must.
  • Preference for candidates with experience in the US e-commerce market.
  • Outstanding command of the English language, both written and spoken.

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