
Multilingual Service Advisors
1 week ago
Career Aspirants with Compass Experience Labs
A great place to work.
As part of the Compass Experience Team, you will:- Engage with customers through email, chat, phone, text, and social channels while creating memorable service interactions
- Demonstrate strong written and verbal communication skills in alignment with brand voice
- Build a thorough understanding of your assigned brand's products, procedures, and resolutions
- Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends
- Passionate about beauty and willing to make product recommendations via a consultative approach
- Compassionate, detail oriented, friendly, open-minded, and eager to help people
- Capable of learning and adapting to changing software (being tech savvy is a must)
- Excellent at communication - both written and verbal
- Able to adhere to a set schedule and be productive independently
- Ability to utilize multiple systems and resources to find a solution to the customer's problem
- Ability to adhere to strict schedule adherence (not just attendance, this includes limited unscheduled breaks, returning from scheduled breaks/lunches on time, adhering to expected handle time for calls once ramped)
- All agents must have a quiet workspace where they will not be interrupted or overheard
Responsibilities include responding to customer inquiries, resolving issues, and providing product information. The ideal candidate will have excellent communication skills, a passion for beauty, and the ability to work independently.
Benefits:- Competitive compensation package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
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