Lead Technical Operations Specialist

5 hours ago

Makati City, National Capital Region, Philippines beBeeAnalytical Full time ₱450,000 - ₱900,000
Technical Operations Analyst

This role is responsible for handling incidents and problem tickets escalated to ITAIO-AO, including investigation, resolution identification, impact and root cause analysis, and escalation to support teams for further investigation or resolution.

  • Proactive handling of obsolescence and vulnerabilities, implementing enhancements and permanent fixes, planning application and infrastructure patches, scheduling preventive maintenance, managing production releases, and coordinating capacity management for seamless technical operations.
  • Provide 2nd level support for incidents/problems escalated by Level 1 support.
  • Perform code-level investigation/troubleshooting of incidents and implement code changes in a highly technical environment.
  • Create and maintain knowledge base articles to document defects, common issues, and processes.
  • Monitor the SLAs of deliverables from vendors.
Required Skills and Qualifications
  • Bachelor's Degree in Computer Science, Information Technology, or related field.
  • At least 4 years of experience covering business casing, business analysis, requirements definition, software development, and testing.
  • Excellent understanding of solution delivery methodologies, application development, infrastructure, and network architecture.
Benefits

You must be willing to be assigned in Makati. Equal opportunities are provided to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, without regard to race, color, religion, sex, national or ethnic origin, or disability.

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