Technical Assistance Specialist

3 days ago

Marikina City, National Capital Region, Philippines beBeeCareer Full time ₱400,000 - ₱800,000
Job Overview

Cloudstaff is seeking a skilled IT Service Support Specialist to provide day-to-day technical assistance to restaurants, guests, and the head office.

The ideal candidate will have extensive experience in an IT support or helpdesk role, with exceptional troubleshooting and problem-solving skills.

A key responsibility of this position includes maintaining clear and effective communication with end-users, delivery aggregators, franchisees, and head office personnel.

Key Responsibilities
  • Responding to and resolving IT service incidents and customer complaints efficiently
  • Maintaining accurate documentation of solutions and communicating them to end-users in a clear and understandable manner
Benefits

This role offers comprehensive health and life insurance, flexible leave credits, quarterly perks boxes, and opportunities for career advancement.

The company provides a work-from-home arrangement, allowing staff to work from anywhere. The successful candidate will also have access to a company-provided PC/Laptop, fiber internet connection, and tech-on-wheels support.

Work Environment

Cloudstaff is committed to creating a work environment that fosters professional growth and overall well-being.

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