Senior Escalation Manager

Direct message the job poster from LazadaWork arrangementFull 5-day work in the officeKey Tasks & ResponsibilitiesPrimary Escalation Resolution: Own end-to-end resolution of high-risk escalations from regulatory bodies, Media and C-level complaints, achieving 90%+ "First Call Resolution" rate & 24hrs resolution and preventing case recurrence through...

Job Title:Senior Associate, Escalation ManagementDescription:This is a senior-level role that focuses on managing and resolving escalations in a timely and effective manner. The primary goal of this position is to ensure that customers receive high-quality service and support when dealing with complex issues.The ideal candidate will have strong...

Job SummaryDrive progress and resolution of escalated issues with cross-functional teams.About the RoleThis is a high-visibility position that requires coordination with multiple stakeholders to resolve complex challenges. As an Escalation Manager, you will lead virtual teams in developing action plans to address escalations, ensure clear expectations, and...

Company Description:About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

Location Taguig City/National Capital RegionArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process...

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

Job Description:As a senior-level account manager, you will be responsible for cultivating and maintaining strategic relationships with key clients.Serve as the primary point of contact for assigned clients, fostering open lines of communication and ensuring delivery excellence.Lead cross-functional teams to resolve internal and external escalations in a...

Senior Manager - Business Support ManagementSenior Manager - Business Support ManagementSenior Manager - Business Support ManagementJob DescriptionCommercial Banking Business Support Management (BSM) is a worldwide organization that encompasses Administrative Assistant Management and Office Management. It spearheads a centralized team offering administrative...

Job OverviewThis is a senior-level leadership position focused on overseeing the daily operations of a team.Our ideal candidate will have strong communication skills, be able to work well under pressure, and have experience in leading teams to achieve performance expectations.ResponsibilitiesThe Team Lead will supervise a group of associates, monitor their...

Project Operations & Management LeadThe HelloConnect team is seeking a highly organized and proactive Project Operations & Management Lead to support the operational efficiency and daily execution of projects across the Partnerships & Business Development team.This role focuses on day-to-day project management, task oversight, and data operations. The PM...