Escalation Manager: Risk Mitigation Specialist

7 hours ago

Taguig, National Capital Region, Philippines beBeeRiskManagement Full time ₱800,000 - ₱1,200,000
Job Title:

Senior Associate, Escalation Management

Description:

This is a senior-level role that focuses on managing and resolving escalations in a timely and effective manner. The primary goal of this position is to ensure that customers receive high-quality service and support when dealing with complex issues.

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the ability to work well under pressure. They should also be familiar with escalation management processes and have experience working in a fast-paced environment.

Key Responsibilities:
  • Escalation Resolution: Own end-to-end resolution of high-risk escalations from regulatory bodies, Media and C-level complaints, achieving 90%+

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