Vendor Management Expert

2 days ago

Angeles City, Central Luzon, Philippines beBeeVendor Full time ₱600,000 - ₱1,000,000
Job Description

Imagine pushing your skills to the limit every day. At Coinbase, our mission is to increase economic freedom in the world by building a secure and efficient on-chain platform.

We are seeking an experienced Third Party Vendor Manager to oversee and manage third-party vendors within our Consumer domain for Business Process Outsourcing (BPO) operations.

This role plays a critical part in ensuring adherence to regulatory and quality standards and operational excellence within our organization.

  • Performance and relationship management of BPO Vendors
  • Generate insights and present it to Vendors and Internal stakeholders
  • Create and/or execute strategies to improve vendor performance
  • Ensure vendors are compliant with requirements policy wise and contractually
  • Find solutions to performance related problems with a Lean Six Sigma mindset
  • Drive continuous improvements and quality performance of partner metrics such as quality, productivity, staffing, training, attrition, and efficiency
  • Hold vendors accountable to executing contractual standards
  • Participate with cross-functional teams in strategic decisions designed to meet quality and service goals
  • Identify, analyze, and resolve technical, process, and operational issues, providing quick and conclusive solutions
  • Travel 30 - 40%

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