Global Support Solutions Expert

19 hours ago

Angeles City, Central Luzon, Philippines beBeeNetwork Full time ₱900,000 - ₱1,200,000

At Command|Link, we are seeking a highly skilled Managed Services Engineer to support and deliver superior service to business customers worldwide. This is a Full-Time opportunity with multiple shift options available.

Key Responsibilities:
  • Provide end-to-end support for customers with a focus on SDWAN, Internet, and related services.
  • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.

For this role, you will be required to have:

  • A Bachelor's degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).
  • CCNA/CCNP certifications are highly desirable.
  • Strong firewall configuration experience (Fortinet preferred).
  • A deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.

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