IT Support Specialist

5 days ago


Manila, National Capital Region, Philippines Satellite Office Full time

About the Role

Satellite Office is seeking a highly skilled IT Support Specialist to join our team. As a key member of our service desk, you will be responsible for providing exceptional technical support to our clients.

The primary purpose of this role is to ensure the smooth operation of technology systems and applications. You will play a crucial role in resolving technical issues, managing user inquiries, and maintaining high levels of customer satisfaction.

Responsibilities

  1. Respond to incoming user inquiries, incidents, and service requests via various communication channels
  2. Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity
  3. Provide timely and effective solutions or escalate complex problems to appropriate teams
  4. Document and track all interactions and resolutions in the incident management system
  5. Collaborate with other teams to resolve incidents and fulfil service requests
  6. Monitor and manage ticket queues, ensuring timely response and resolution.

Requirements

  1. IT Graduate, or someone with a keen interest in kick-starting their technology career
  2. A proven track record of achievement and quality customer service in your current role.

Benefits

As a member of our team, you will have access to opportunities for growth and development, as well as a collaborative and dynamic work environment.



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