IT Infrastructure Specialist
2 days ago
Job Overview:
Prime IT Inc is seeking a skilled IT Infrastructure Specialist to join our team. In this role, you will serve as a liaison between the Response Center and the Network Operations Center, proactively seeking out and resolving issues within client systems and networks.
Responsibilities:
- Alert Management: Manage and respond to alerts across client systems and networks, focusing on a specific assigned Pod.
- Service Delivery Support: Communicate upcoming changes that will impact client environments.
- Troubleshooting: Troubleshoot and resolve backup issues, perform initial research to aid in root-cause analysis, and configure client systems according to established standards.
- Documentation: Create and maintain detailed documentation of tools, processes, and client environments, track and document daily work tasks and issues.
Requirements:
- Experience: Two or more years of IT LAN administration experience or related coursework in a Windows environment.
- Technical Skills: Significant experience with Windows Server 2016/2022, Azure, hosted Microsoft Exchange environments, Active Directory Administration, network technology including TCP/IP, DNS, DHCP, SMTP, routing, switching, firewall, and VPN access technologies.
- Education: Bachelor's Degree in a related field from an accredited university or college.
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