Customer Service Collections Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱2,000,000 - ₱3,500,000
Job Title:

A skilled collections professional is sought to manage delinquent accounts and provide excellent customer service.

The primary responsibility of this role is to contact customers with outstanding balances, record interactions and outcomes, analyze Accounts Receivable (AR) data in accounting software, and take appropriate actions to reduce delinquent accounts.

Key Responsibilities:
  • Contact customers from a provided list to collect overdue payments and update payment statuses.
  • Maintain accurate records of all customer interactions, including contact dates and results.
  • Analyze AR data in accounting software to identify overdue accounts and prioritize follow-ups.
  • Record collection efforts in a spreadsheet as per company guidelines.
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments.
  • Refer customers for disconnection when necessary, following protocols.
  • Collaborate with the finance team to report progress and issues.

Requirements:

  • Excellent spoken and written English skills for professional communication.
  • Proficiency in accounting software (experience in managing AR reports and recording transactions).
  • Experience in collections, customer service, or accounts receivable is a plus.
  • Strong negotiation skills with the ability to handle difficult conversations professionally.
  • Detail-oriented and able to accurately document customer interactions.
  • Ability to work independently while following company policies and collection guidelines.

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