Real Estate Specialist: Customer Engagement and Payment Recovery

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCollections Full time ₱3,000 - ₱5,000
Real Estate Collections Specialist

This position is responsible for managing customer relationships and collecting outstanding balances.

The ideal candidate will have excellent communication skills, experience with QuickBooks, and the ability to handle collections calls professionally.

Key Responsibilities:

  • Initiate contact with customers to collect overdue payments and update payment statuses
  • Maintain accurate records of all customer interactions, including contact dates and results
  • Utilize QuickBooks to identify overdue accounts and prioritize follow-ups
  • Document collection efforts in a spreadsheet according to company guidelines
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments
  • Refer customers for service disconnection when necessary, adhering to company protocols
  • Collaborate with the finance team to report progress and issues

Required Skills and Qualifications:

  • Proficiency in QuickBooks, specifically managing AR reports and recording transactions
  • Exceptional spoken and written English skills for professional communication
  • Experience in collections, customer service, or accounts receivable is beneficial
  • Strong negotiation skills, with the ability to handle challenging conversations professionally
  • Attention to detail and accuracy in documenting customer interactions
  • Ability to work independently while following company policies and collection guidelines

Benefits and Opportunities:

This role offers a chance to develop strong relationships with customers and contribute to the success of our organization.

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