
Team Performance Manager
8 hours ago
Operations Team Leader
Job Summary:
This is a leadership role that oversees the performance of a team of customer service representatives, ensuring they meet or exceed company and client standards. The ideal candidate will have strong leadership skills, be able to motivate their team, and have excellent communication skills.
Key Responsibilities:
- Lead and manage a team of customer service representatives, ensuring they meet or exceed performance metrics.
- Conduct performance management activities, including planning, assessment, and feedback meetings.
- Handle escalation calls, provide coaching and mentoring to team members, and prepare reports on team performance.
- Brainstorm with fellow leaders and the operations manager to discuss issues and problems faced by teams.
- Prepare and submit reports on team performance to the operations manager.
Requirements:
- Strong leadership and communication skills.
- Ability to motivate and inspire team members.
- Excellent problem-solving and analytical skills.
- Experience in a similar role, preferably in a call center environment.
Benefits:
This is a challenging and rewarding role that offers a competitive salary and benefits package. If you are a motivated and experienced leader looking for a new challenge, please apply.
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