Multifunction Printer Support Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeTroubleshooter Full time ₱250,000 - ₱400,000
Job Title

We are seeking a skilled Technical Support Specialist with expertise in multifunction printers and copiers. You will provide top-notch troubleshooting and customer care to clients, working as the first line of support.

About the Role
  • Inbound Call Handling: Respond to inbound support calls and gather essential information from customers.
  • Remote Troubleshooting: Diagnose and resolve common issues with devices, such as paper jams and driver problems.
  • Driver & Network Configuration: Install and troubleshoot printer drivers, addressing network configuration issues like IP conflicts.
  • Documentation: Log service activities in the CRM system, including timestamps and issue descriptions.
  • Educate Users: Guide users through troubleshooting steps or remotely access systems to resolve problems.
Requirements
  • Xerox Experience: 2–5 years of direct technical support experience working with printers and copiers.
  • Technical Expertise: Strong knowledge of multifunction printers, copiers, and common hardware/software issues.
  • Remote Access Skills: Proficiency with remote tools to access and configure customer systems securely.
  • Communication: Excellent spoken and written English to deliver clear, empathetic, and professional support.
Your Benefits

You will have the opportunity to work with a variety of technologies and develop your skills in troubleshooting and customer care. We offer a dynamic and supportive environment that values your contributions.

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