Workforce Optimization Manager

Career Opportunity: Workforce Optimization SpecialistWe are seeking a highly skilled Workforce Optimization Specialist to join our team. The successful candidate will have experience in analyzing complex data to optimize workforce planning and providing insights to drive business decisions.ResponsibilitiesAnalyze and interpret complex data to inform...

OverviewWe are seeking an experienced Deputy Manager of Workforce Management to join our team at WNS Global Services, Inc. In this role, you will play a key part in driving business growth by optimizing our workforce operations. Your primary responsibilities will include analyzing data, developing strategic staffing plans, and implementing best practices in...

Workforce Optimization Expert - Job Description:The Ateneo de Manila University is seeking a Workforce Optimization Expert to join its team. As a key member of the team, the successful candidate will be responsible for optimizing organizational structures and processes to achieve business goals.Main Responsibilities:Conduct workforce analysis to identify...

As a seasoned professional in the field of workforce management, we are looking for an experienced Workforce Optimization Specialist to join our team at Optum.About the RoleIn this role, you will play a critical part in planning, scheduling, real-time monitoring, and management of staffing levels to meet business objectives. You will analyze, implement, and...

**Job Description:**We are seeking a highly skilled Workforce Optimization Specialist to join our team at MOVATE PHILIPPINES INC. As a key member of our workforce management team, you will play a crucial role in ensuring we have the right people with the right skills in place to meet our business needs.The ideal candidate will have expertise in forecasting...

Job SummaryG GIS Services seeks an experienced Workforce Manager to manage daily operations, develop strategies for improved workforce efficiency, and collaborate with teams to ensure accurate staffing and scheduling.Key Job DutiesManage day-to-day workforce operations.Develop and implement workforce optimization strategies.Collaborate with cross-functional...

**Job Description**VXI Global Holdings B.V. (Philippines) is seeking experienced professionals to fill the role of Real Time Analyst, responsible for managing service level performance and optimizing workforce efficiency.

About the RoleAs a Workforce Analyst under the Contact Center Channel, you will be responsible for analyzing and forecasting workforce needs to ensure efficient staffing levels, scheduling, and resource allocation. Key duties include monitoring staff attendance, writing and delivering reports, ensuring daily staff coverage, ensuring schedule adherence,...

We are seeking a Workforce Management Optimization Expert to join our team at Hopper. As a WFM Compliance Analyst, you will be responsible for ensuring that our customers receive support from the right agent at the right time.You will work directly with Hopper's Outsourced Service Providers to ensure they are scheduling the right number of agents across the...

We are seeking a highly skilled and motivated Workforce Management Planning Analyst to join our team at Neksjob Philippines. As a key member of our operations department, you will be responsible for monitoring and optimizing workforce performance to ensure that staffing levels align with operational needs. In this role, you will use your analytical skills to...

About This RoleThe Workforce Management RTA Specialist plays a pivotal role in ensuring the efficient and compliant scheduling of Customer Care Advocates, as well as accurate tracking of their time and attendance.Key Responsibilities:Timekeeping System Management: Accurately and timely record employee hours, leaves, and absences.Discrepancy Resolution:...

Job Title: Workforce ManagerDepartment: Operations/Workforce Management (WFM)Reports To: Senior Manager, Workforce Management/Director of OperationsJob Summary:The Workforce Manager in a BPO environment is responsible for the strategic and tactical management of workforce planning, scheduling, and real-time adherence across multiple client accounts and...

TTEC's Workforce Management Specialist plays a pivotal role in ensuring the center meets contractual service level metrics for each program. Key responsibilities include providing frontline, 24x7 support for all TTEC programs, focusing on the balance between service level goals and agent schedule efficiencies through short-term forecast, real-time scheduling...

Job Title: Workforce Scheduler">Description:">This is a challenging and rewarding opportunity for a skilled Workforce Scheduler to join our team at GGIS Services. In this role, you will be responsible for managing and maintaining schedules for a large workforce within the BPO industry.">Key Responsibilities:">">Manage and maintain schedules for a large...

Job OverviewAt Conduent, we are seeking an experienced Operational Excellence Specialist to join our Workforce Management team.The ideal candidate will have a strong background in workforce management, with experience in optimizing labor schedules and improving productivity.We are looking for someone who can analyze data and identify areas for...

Job Overview: As a Strategic Workforce Manager at iOPEX Technologies Philippines Inc., you will be responsible for leading the workforce management function in a fast-paced BPO environment. Your primary objective will be to develop and maintain client-specific workforce forecasts, ensuring optimal staffing levels to meet contractual service level agreements...

Job OverviewShopee is seeking a seasoned professional to lead its workforce management operations. The successful candidate will be responsible for developing and implementing strategic plans to optimize workforce performance, ensure business alignment, and drive operational excellence.This role requires a unique blend of analytical, technical, and...

Job DescriptionHCL Technologies Philippines Inc is seeking a Workforce Optimization Expert to lead our WFM and MIS functions. This is an exciting opportunity for a motivated individual to drive business growth and improvement through data analysis and strategic planning.The successful candidate will be responsible for overseeing the WFM and MIS processes...

Job Title:Senior Real-Time AnalystOverview:We seek a highly skilled Senior Real-Time Analyst to lead our workforce optimization efforts.Main Responsibilities:Analyze complex data sets to identify trends and opportunities for process improvement.Develop and implement reporting frameworks to track key performance indicators and business metrics.Requirements:At...

Job DescriptionThe Deputy Manager of Workforce Management at WNS Global Services, Inc. plays a critical role in overseeing the effective utilization of our workforce to achieve business objectives. This position involves analyzing data, developing strategic staffing plans, and implementing best practices in workforce management to enhance productivity and...