Strategic Workforce Manager

2 days ago


Manila, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time
Job Overview: As a Strategic Workforce Manager at iOPEX Technologies Philippines Inc., you will be responsible for leading the workforce management function in a fast-paced BPO environment. Your primary objective will be to develop and maintain client-specific workforce forecasts, ensuring optimal staffing levels to meet contractual service level agreements (SLAs). You will collaborate with client stakeholders to understand their business needs and adjust workforce plans accordingly.

Key Responsibilities:
  • Client-Specific Workforce Planning:
    • Develop and maintain client-specific workforce forecasts, considering seasonal trends, promotional activities, and contractual obligations.
    • Collaborate with client stakeholders to understand their business needs and adjust workforce plans accordingly.


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