Workforce Optimization Specialist

Career Opportunity: Workforce Optimization SpecialistWe are seeking a highly skilled Workforce Optimization Specialist to join our team. The successful candidate will have experience in analyzing complex data to optimize workforce planning and providing insights to drive business decisions.ResponsibilitiesAnalyze and interpret complex data to inform...

About the Role:This Workforce Optimization Specialist position is crucial in ensuring the smooth operation of our contact center. The successful candidate will develop and manage agent schedules based on forecasted call volumes to ensure optimal workforce performance.

About the RoleWe are seeking a talented Workforce Optimization Specialist to join our operations team at Seven Seven Global Services, Inc. In this role, you will play a critical part in optimizing our workforce to meet project demands.Key responsibilities include analyzing resource requirements, collaborating with project managers, monitoring resource...

Acquire BPO, a leading business outsourcer, is seeking a talented Workforce Optimization Specialist to join their team. As a key member of the operations department, you will be responsible for providing optimal workforce planning for various contact channels and ensuring flawless delivery of customer service.Responsibilities:Scheduling and Forecasting:...

**Job Description:**We are seeking a highly skilled Workforce Optimization Specialist to join our team at MOVATE PHILIPPINES INC. As a key member of our workforce management team, you will play a crucial role in ensuring we have the right people with the right skills in place to meet our business needs.The ideal candidate will have expertise in forecasting...

Infinx Health Philippines INC seeks a Workforce Optimization Specialist to join our team. As a key member of our operations team, you will be responsible for collecting, analyzing, and interpreting data to support key business decisions.About the RoleThe successful candidate will have experience in workforce management systems (such as Calabrio, IEX, etc.)...

Job Description:Workforce OptimizationWe are seeking a Workforce Optimization Manager to join our team. The successful candidate will be responsible for developing and implementing workforce optimization strategies that align with the company's overall goals and objectives.The key responsibilities of this role include:Developing and implementing workforce...

About This RoleThe Workforce Management RTA Specialist plays a pivotal role in ensuring the efficient and compliant scheduling of Customer Care Advocates, as well as accurate tracking of their time and attendance.Key Responsibilities:Timekeeping System Management: Accurately and timely record employee hours, leaves, and absences.Discrepancy Resolution:...

Workforce Optimization Expert - Job Description:The Ateneo de Manila University is seeking a Workforce Optimization Expert to join its team. As a key member of the team, the successful candidate will be responsible for optimizing organizational structures and processes to achieve business goals.Main Responsibilities:Conduct workforce analysis to identify...

About the RoleAs a Workforce Analyst under the Contact Center Channel, you will be responsible for analyzing and forecasting workforce needs to ensure efficient staffing levels, scheduling, and resource allocation. Key duties include monitoring staff attendance, writing and delivering reports, ensuring daily staff coverage, ensuring schedule adherence,...

TTEC's Workforce Management Specialist plays a pivotal role in ensuring the center meets contractual service level metrics for each program. Key responsibilities include providing frontline, 24x7 support for all TTEC programs, focusing on the balance between service level goals and agent schedule efficiencies through short-term forecast, real-time scheduling...

About the RoleThis is an exciting opportunity for a skilled professional to join our team as a Global Workforce Planning Manager. You will be responsible for developing and overseeing the global workforce planning strategy to ensure alignment with business goals and client service level agreements.A successful candidate will have a strong background in data...

Job SummaryG GIS Services seeks an experienced Workforce Manager to manage daily operations, develop strategies for improved workforce efficiency, and collaborate with teams to ensure accurate staffing and scheduling.Key Job DutiesManage day-to-day workforce operations.Develop and implement workforce optimization strategies.Collaborate with cross-functional...

Job OverviewAt Conduent, we are seeking an experienced Operational Excellence Specialist to join our Workforce Management team.The ideal candidate will have a strong background in workforce management, with experience in optimizing labor schedules and improving productivity.We are looking for someone who can analyze data and identify areas for...

OverviewWe are seeking an experienced Deputy Manager of Workforce Management to join our team at WNS Global Services, Inc. In this role, you will play a key part in driving business growth by optimizing our workforce operations. Your primary responsibilities will include analyzing data, developing strategic staffing plans, and implementing best practices in...

**Job Description**VXI Global Holdings B.V. (Philippines) is seeking experienced professionals to fill the role of Real Time Analyst, responsible for managing service level performance and optimizing workforce efficiency.

We are seeking a highly skilled Workforce Optimization Supervisor to join our team at Compass Experience Labs. In this role, you will be responsible for leading a team of WFM (RTA) employees who manage real-time resource allocation for Work From Home/remote advisors.ResponsibilitiesOversee the centralized Workforce RTA teamAnalyze reporting, staffing, and...

Workforce Management Specialist: Real Time AdherenceiRhythm Technologies, Inc. is a leading digital healthcare company that creates trusted solutions.This role is essential for maintaining adequate staffing levels and optimizing resource utilization.About This Role:The ideal candidate will have strong technical skills and knowledge of scheduling...

Role OverviewEmapta Philippines is seeking a highly skilled Workforce Planning Specialist to join their dynamic team. As a Workforce Planning Specialist, you will be responsible for collaborating with Technology Delivery Managers and Program/Project Managers to ensure optimal resource allocation and maximize utilization.Your key responsibilities will include...

Job Title: Workforce Scheduler">Description:">This is a challenging and rewarding opportunity for a skilled Workforce Scheduler to join our team at GGIS Services. In this role, you will be responsible for managing and maintaining schedules for a large workforce within the BPO industry.">Key Responsibilities:">">Manage and maintain schedules for a large...