Workforce Optimization Lead

Job Description:Workforce OptimizationWe are seeking a Workforce Optimization Manager to join our team. The successful candidate will be responsible for developing and implementing workforce optimization strategies that align with the company's overall goals and objectives.The key responsibilities of this role include:Developing and implementing workforce...

About the RoleThis is an exciting opportunity for a skilled professional to join our team as a Global Workforce Planning Manager. You will be responsible for developing and overseeing the global workforce planning strategy to ensure alignment with business goals and client service level agreements.A successful candidate will have a strong background in data...

Career Opportunity: Workforce Optimization SpecialistWe are seeking a highly skilled Workforce Optimization Specialist to join our team. The successful candidate will have experience in analyzing complex data to optimize workforce planning and providing insights to drive business decisions.ResponsibilitiesAnalyze and interpret complex data to inform...

Acquire BPO, a leading business outsourcer, is seeking a talented Workforce Optimization Specialist to join their team. As a key member of the operations department, you will be responsible for providing optimal workforce planning for various contact channels and ensuring flawless delivery of customer service.Responsibilities:Scheduling and Forecasting:...

We are seeking a highly skilled Workforce Optimization Supervisor to join our team at Compass Experience Labs. In this role, you will be responsible for leading a team of WFM (RTA) employees who manage real-time resource allocation for Work From Home/remote advisors.ResponsibilitiesOversee the centralized Workforce RTA teamAnalyze reporting, staffing, and...

Job OverviewAs a Regional Workforce Sr Lead, you will be responsible for driving operational efficiency and effectiveness by developing and implementing capacity planning strategies that meet the needs of Gear Inc. This role involves working closely with cross-functional teams to align capacity planning with business goals and objectives.The ideal candidate...

Workforce Optimization Expert - Job Description:The Ateneo de Manila University is seeking a Workforce Optimization Expert to join its team. As a key member of the team, the successful candidate will be responsible for optimizing organizational structures and processes to achieve business goals.Main Responsibilities:Conduct workforce analysis to identify...

About the Role:This Workforce Optimization Specialist position is crucial in ensuring the smooth operation of our contact center. The successful candidate will develop and manage agent schedules based on forecasted call volumes to ensure optimal workforce performance.

As a seasoned professional in the field of workforce management, we are looking for an experienced Workforce Optimization Specialist to join our team at Optum.About the RoleIn this role, you will play a critical part in planning, scheduling, real-time monitoring, and management of staffing levels to meet business objectives. You will analyze, implement, and...

About the RoleWe are seeking a talented Workforce Optimization Specialist to join our operations team at Seven Seven Global Services, Inc. In this role, you will play a critical part in optimizing our workforce to meet project demands.Key responsibilities include analyzing resource requirements, collaborating with project managers, monitoring resource...

**Job Description:**We are seeking a highly skilled Workforce Optimization Specialist to join our team at MOVATE PHILIPPINES INC. As a key member of our workforce management team, you will play a crucial role in ensuring we have the right people with the right skills in place to meet our business needs.The ideal candidate will have expertise in forecasting...

Job Summary">We are seeking a talented and experienced Senior Manager - Workforce Management to join our dynamic team at Firstsource Solutions Limited.This full-time role involves overseeing and optimizing our workforce management processes to ensure exceptional customer service and operational efficiency.">Main Responsibilities">Develop and manage...

OverviewWe are seeking an experienced Deputy Manager of Workforce Management to join our team at WNS Global Services, Inc. In this role, you will play a key part in driving business growth by optimizing our workforce operations. Your primary responsibilities will include analyzing data, developing strategic staffing plans, and implementing best practices in...

**Job Description**VXI Global Holdings B.V. (Philippines) is seeking experienced professionals to fill the role of Real Time Analyst, responsible for managing service level performance and optimizing workforce efficiency.

Position: Workforce Management Lead (Capacity Planning)Location: Makati/Taguig/Alabang/Quezon City Site AvailableWork Set-up: On SiteWork Schedule: Night ShiftEmployment Type: Full Time and Direct HireJob Qualifications:Candidate must be a Bachelor's Degree graduate of any course or at least 2nd year graduate.Must have at least 8+ years in Workforce...

About the RoleAs a Workforce Analyst under the Contact Center Channel, you will be responsible for analyzing and forecasting workforce needs to ensure efficient staffing levels, scheduling, and resource allocation. Key duties include monitoring staff attendance, writing and delivering reports, ensuring daily staff coverage, ensuring schedule adherence,...

Job Title: Workforce Scheduler">Description:">This is a challenging and rewarding opportunity for a skilled Workforce Scheduler to join our team at GGIS Services. In this role, you will be responsible for managing and maintaining schedules for a large workforce within the BPO industry.">Key Responsibilities:">">Manage and maintain schedules for a large...

Job Title:Senior Real-Time AnalystOverview:We seek a highly skilled Senior Real-Time Analyst to lead our workforce optimization efforts.Main Responsibilities:Analyze complex data sets to identify trends and opportunities for process improvement.Develop and implement reporting frameworks to track key performance indicators and business metrics.Requirements:At...

Infinx Health Philippines INC seeks a Workforce Optimization Specialist to join our team. As a key member of our operations team, you will be responsible for collecting, analyzing, and interpreting data to support key business decisions.About the RoleThe successful candidate will have experience in workforce management systems (such as Calabrio, IEX, etc.)...

Job DescriptionHCL Technologies Philippines Inc is seeking a Workforce Optimization Expert to lead our WFM and MIS functions. This is an exciting opportunity for a motivated individual to drive business growth and improvement through data analysis and strategic planning.The successful candidate will be responsible for overseeing the WFM and MIS processes...