Virtual Customer Experience Specialist
1 month ago
We are seeking a skilled Virtual Customer Experience Specialist to join our team at Steer Minds Co.
About the RoleThis is an exciting opportunity to work in a fast-paced virtual environment, providing exceptional customer service to clients. As a Virtual Customer Experience Specialist, you will be responsible for handling customer inquiries, resolving issues, and delivering a high level of service through various communication channels.
Key Responsibilities- Handle customer inquiries via phone, email, or chat
- Resolve customer complaints and concerns in a professional and courteous manner
- Provide product information and recommendations to customers
- Work collaboratively with internal teams to resolve customer issues
To be successful in this role, you will need:
- A High School diploma or equivalent
- No prior BPO experience required
We offer a competitive salary package, including:
- A base salary up to PHP 30,000 per month
- A sign-on bonus of PHP 25,000
- A non-taxable allowance of PHP 2,000
- An HMO plan that covers you and your dependents from day one
Our team is located in multiple sites across the Philippines, including ALABANG, MAKATI, PASIG, QUEZON CITY, BAGUIO, PAMPANGA, CEBU, SHAW MANDALUYONG.
Working ConditionsThis is a virtual customer service role, requiring a stable internet connection and a laptop or desktop with webcam.
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