Customer Support Associate

7 days ago

Dumaguete, Central Visayas, Philippines beBeeSupport Full time $60,000 - $70,000
Job Description

As a remote customer support executive, you will work with high-end legal clients and provide exceptional service to ensure their needs are met.

  • Respond to inbound tickets and live chat inquiries from law firms during off-hours (U.S. and Asia coverage)
  • Troubleshoot basic platform issues or user confusion, including document upload errors and account access
  • Reference and interpret the company's internal guidebook to deliver accurate and helpful support
  • Escalate complex issues internally and follow through until resolved

Responsibilities:

  1. Design, draft, and implement SOPs for CSR workflows, ticket handling, escalation paths, and resolution standards
  2. Tag recurring issues for process improvements or documentation updates
  3. Participate in QA/bug testing when new product iterations are released to flag potential customer-impacting issues before launch.
About the Role

This is an opportunity to join a growing team of professionals who prioritize long-term success and retention of their team members. As a remote customer support executive, you will have the flexibility to work from anywhere and enjoy a healthy work-life balance.

Key Qualifications
  • Neutral English accent and exceptional written English
  • Prior experience in customer support (minimum 2 years), ideally covering graveyard/off-hours
  • Tech-savvy with the ability to learn new platforms quickly and provide calm, precise responses
  • Strong attention to detail and comfort following particular procedures
Benefits
  • Competitive salary
  • Remote work arrangement
  • Generous PTO
  • Direct mentorship
  • Learning and development opportunities
  • Global networking

Our Recruitment Process

  1. Application
  2. Pre-screening
  3. Skills assessment
  4. Top-grading interview
  5. Client interview

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