Dynamic Support Supervisor

2 days ago

Baguio City, Cordillera, Philippines beBeeSupport Full time ₱3,000,000 - ₱5,000,000

Thrive in a Dynamic Support Environment

The role of Service Delivery Supervisor is pivotal in overseeing the Support team's performance, ensuring they work towards departmental goals with maximum efficiency and effectiveness. This position requires strong leadership skills, technical expertise, and excellent communication abilities.

The ideal candidate will have:

  • A proven track record of leadership experience combined with customer service and minor technical expertise;

  • A problem-solving attitude with the ability to motivate a team to achieve specific measurable KPIs and learning goals;

  • Strong written and verbal communication skills;

  • Experience managing complex projects, clients, partners, and organizations;

  • ITIL certification and practice preferred.

Key Responsibilities

  • Oversee the Support team's daily activities, ensuring they align with departmental objectives;

  • Manage interdepartmental communications and escalations through designated channels;

  • Collaborate closely with Service Delivery Managers to guarantee cases are handled according to established standards;

  • Conduct regular competency reviews for all team members;

  • Enforce procedural requirements related to prioritization, communication, documentation, and escalations;

  • Adhere to best practices throughout the training and technical support process;

  • Demonstrate flexibility in adjusting priorities and balancing responsibilities in a fast-paced environment.

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