Technical Solutions Provider

1 day ago


General Santos, Soccsksargen, Philippines beBeeSupport Full time $40,000 - $60,000
Job Summary

We are seeking a seasoned Technical Support Specialist to join our team. This role involves providing high-quality support to customers, utilizing strong research skills and a keen understanding of customer context.


About the Job

The ideal candidate will have 4+ years of experience in customer support, with excellent English communication skills and familiarity with conversion rate optimization (CRO) best practices.


Key Responsibilities
  • Customer Support: Monitor, troubleshoot, and respond to inbound inquiries in real time, providing clear and helpful responses.
  • Contextual Support: Understand customer context to offer relevant and strategic support.
  • CRO Expertise: Provide guidance on Conversion Rate Optimization best practices.

Requirements
  • 4+ years of experience in customer support.
  • Excellent English communication skills: verbal, written, and reading.
  • Familiarity with conversion rate optimization (CRO) best practices.
  • Team player in a fast-paced environment.
  • Ability to problem-solve and provide thoughtful responses.

Benefits

This role offers a challenging and rewarding opportunity for experienced technical support specialists to grow their careers and make a meaningful impact on our customers.



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