Customer Service Representative

1 day ago

General Santos, Soccsksargen, Philippines beBeeCustomerSupport Full time ₱30,000 - ₱50,000
About Our Team

We are seeking a highly skilled and experienced Customer Support Professional to join our team. This individual will provide exceptional support to our customers, ensuring they receive timely and effective assistance.

Job Description:

  • Greet customers in a professional and courteous manner
  • Answer video calls, chats, and reroute customers to the relevant team members
  • Work with Managers and customer support representatives to connect customers on Zoom
  • Create best practices for waiting room etiquette and maintaining a great Zoom room environment
  • Educate customers on chat/Zoom support functions
  • Provide feedback to the leadership team to improve customer experience
  • Connect Senior Specialists with scheduled customers
  • Facilitate Urgent Escalations by working with Managers and Senior Specialists

Requirements:

  • High school diploma or equivalent required
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant, or relevant role preferred
  • Knowledge of online calendars and scheduling (i.e., Google Calendar) preferred
  • Experience answering high call volume calls and solving customer needs preferred
  • Excellent phone, email, and instant messaging communication skills
  • Organization skills to keep accurate records and important information quickly
  • Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment
  • Patience and listening skills to respond appropriately and interact positively with customers
  • Interpersonal skills to create a pleasant experience for all customers
  • Emotional intelligence with the ability to adjust your communication style based on the nature of the call
  • The ability to build lasting first impressions and relationships with customers
  • Ability to work from home and be flexible

Benefits:

  • Flexible work arrangement
  • Opportunity to work with a global community
  • Professional development opportunities
  • A supportive and dynamic work environment

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply.

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