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BPO Quality Management Professional
2 weeks ago
TDCX Group offers a comprehensive benefits package that includes attractive remuneration, great perks, and performance incentives. We provide comprehensive medical, insurance, or social security coverage, world-class workspaces, engaging activities, and recognition programs. Our learning and development plans are designed to support your career growth, and we offer flexible working arrangements.
As a Customer Experience Excellence Leader, you will be responsible for developing and implementing quality management strategies that meet client expectations. You will act as a resource and advisor to account and team through various forms of contact monitoring to ensure that agents are adhering to policies and procedures when meeting customers' needs and requirements.
The ideal candidate will have a college undergraduate degree with at least 2 years of experience, minimum of 36 months total BPO experience, and minimum of 24 months experience either in an inbound/outbound sales program in a BPO setting. They must have knowledge on Quality Management framework and English Proficiency of at least C1.
