BPO Manager

2 weeks ago

Manila, National Capital Region, Philippines Emma – The Sleep Company Full time

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we've become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture.

Ready to shape the future of sleep with us? Let's make it happen

What You'll Do
  • Lead Workforce Management: Oversee forecasting, capacity planning, and staffing strategies to ensure optimal resource allocation and operational efficiency.
  • Establish Operational Foundations: Develop and implement the foundational processes and structures necessary for the new business line's success.
  • Oversee BPO Operations: Manage relationships with external partners to ensure alignment with Emma's growth objectives.
  • Drive Process Improvements: Collaborate with internal teams to define new processes and enhance existing ones, aiming to boost performance and efficiency.
  • Track Performance: Implement and monitor key performance indicators (KPIs) to assess and improve service delivery.
  • Collaborate with Stakeholders: Work closely with both external stakeholders and internal departments to ensure seamless operations and communication.
Balancing cost, quality, and service will be key to be successful in this role.Who We're Looking For
  • Technical Proficiency: You have strong analytical skills for data analysis and reporting, with experience in process optimization and quality assurance.
  • Technological Expertise: You are familiar with call center technologies, including CRM systems and workforce management tools.
  • Project Management Skills: You have proven ability to plan, execute, and oversee projects aimed at process improvement and technology implementation.
  • Leadership Abilities: You have demonstrated experience in leading teams, managing vendor relationships, and driving performance improvements.
  • Communication Skills: You have excellent verbal and written communication skills to effectively interact with stakeholders at all levels.

Become an Emmie

Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days; however, we are currently receiving a large number of applications, and this might lead to a delay in the process. We will get back to you as soon as possible

#J-18808-Ljbffr

  • BPO Management Specialist

    3 days ago

    Manila, National Capital Region, Philippines Hopper Full time

    Job SummaryWe are seeking a highly skilled BPO Management Specialist to join our team. The successful candidate will be responsible for managing BPO teams to ensure operational excellence and customer satisfaction.Main Responsibilities:Oversee BPO teams to ensure they meet performance targets.Develop and implement process improvements to increase...

  • Brand Manager

    4 days ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    About Nezda Technologies:">Nezda Technologies, Inc. is a dynamic organization that offers exciting opportunities for marketers to grow their careers in the BPO industry.Job Description:">The Senior Manager – Marketing will be responsible for developing and executing strategic marketing plans to drive brand awareness and lead generation for BPO services.Key...

  • Operations Manager in BPO Healthcare

    3 days ago

    Manila, National Capital Region, Philippines GGIS Services Full time

    Are you a seasoned professional looking for a new challenge? We're hiring an Operations Manager to join our team and oversee operations for a healthcare account in a BPO setting. In this role, you'll have the opportunity to lead a high-performing team and contribute to the success of our organization.About the Role:This is a dynamic and fast-paced...

  • Healthcare BPO Operations Manager

    3 days ago

    Manila, National Capital Region, Philippines GGIS Services Full time

    About GGIS ServicesOur mission is to deliver exceptional quality services that meet the needs of our clients.Job OverviewThis is a great opportunity to join our team as a QA Manager and take on a challenging role in ensuring the highest quality of service for our healthcare accounts.Key Responsibilities:Manage the Quality Assurance function for the...

  • BPO Leadership and Training Manager

    21 hours ago

    Manila, National Capital Region, Philippines Neksjob Philippines Full time

    Growth Opportunities: As a Training and Development Associate Manager at Neksjob Philippines, you will have the opportunity to take on leadership and development challenges that will grow your career.Job DescriptionThe ideal candidate will possess 7+ years of experience in Training & Development, with a strong background in leadership and a minimum of 5...

  • BPO Project Coordinator

    4 days ago

    Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full time

    About the RoleWe are seeking an experienced BPO Project Manager to join our team at VXI Global Holdings B.V. (Philippines). The successful candidate will be responsible for managing projects across various business processes, ensuring timely delivery and meeting client expectations.Job DescriptionThe BPO Project Manager will play a key role in coordinating...

  • Healthcare BPO Operations Leader

    3 days ago

    Manila, National Capital Region, Philippines GGIS Services Full time

    Job Summary:We are seeking an experienced Clinical Healthcare Director with a strong background in both clinical healthcare and healthcare BPO operations. The ideal candidate will have proven leadership skills and the ability to manage large teams within a fast-paced healthcare BPO environment.This role requires a hands-on leader who can drive performance,...

  • BPO Healthcare Training Manager

    4 days ago

    Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

    Role Summary:The Training Supervisor is a key member of the BPO Healthcare team at Optum, a UnitedHealth Group Company. This role involves establishing training strategies and approaches that drive business outcomes. Our ideal candidate has 2+ years of experience in training supervision within a BPO setting and a strong understanding of the business...

  • BPO Director

    7 days ago

    Manila, National Capital Region, Philippines Emma – The Sleep Company Full time

    OverviewAt Emma – The Sleep Company, we're revolutionizing the world of sleep. Our team is passionate about empowering people to awaken their best every day. We're seeking a talented BPO Manager to join our ranks and drive meaningful impact.Key ResponsibilitiesLead Workforce Management: Oversee forecasting, capacity planning, and staffing strategies to...

  • General Manager – BPO Delivery Center

    6 days ago

    Manila, National Capital Region, Philippines MicroSourcing Full time

    Discover your 100% YOU with MicroSourcingPosition:General ManagerLocation:Libis, Quezon CityWork setup & shift:Remote | Night ShiftWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance...

  • BPO Project Manager

    1 week ago

    Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full time

    Project ManagementResponsible to thoroughly understand and communicate stakeholder requirements to appropriate team members and manage all requirements accordinglyEstablishes clear ownership for project tasks, ensures that team members have the tools needed, and provide timely feedbackCoordinates and facilitates delivery of project objectivesOrganizes and...

  • BPO Project Manager

    5 days ago

    Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full time

    Project ManagementResponsible to thoroughly understand and communicate stakeholder requirements to appropriate team members and manage all requirements accordinglyEstablishes clear ownership for project tasks, ensures that team members have the tools needed, and provide timely feedbackCoordinates and facilitates delivery of project objectivesOrganizes and...

  • BPO Training and Development Associate Manager

    3 weeks ago

    Manila, National Capital Region, Philippines Neksjob Philippines Full time

    Location: ManilaWork Schedule: Mid Shift (Weekends Off)Are you ready to lead, inspire, and make a real impact in the BPO industry? If you're passionate about shaping the future of training, we want YOU Become part of a dynamic team as a Training and Development Associate Manager and take your career to the next levelWhat You'll Be Doing:Assessing Training...

  • Insurance Team Manager BPO BPM

    4 days ago

    Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

    About the RoleWe are looking for a highly experienced and skilled Insurance Team Manager to join our team at WNS Global Services, Inc. in the BPO BPM domain.This is an exciting opportunity for a motivated and results-driven professional to lead and manage a team of insurance professionals in delivering exceptional service quality across all processes.Team...

  • Senior Talent Recruitment Expert – BPO

    1 week ago

    Manila, National Capital Region, Philippines findfolks Full time

    Senior Talent Recruitment Expert – BPO & OutsourcingfindfolksNegotiableHybrid - Manila 1-3 Yrs Exp Diploma Full-timeShareJob DescriptionDescriptionRole: Senior Talent Recruitment Expert – BPO & OutsourcingLocation: Fully Remote (Work-from-Home) – Must be PH-basedCompensation: PHP 60K–70K basic + monthly commissionsClient: An Australia-based startup...

  • Workforce Manager in Healthcare 2-3 Years exp in BPO 110k

    2 weeks ago

    Manila, National Capital Region, Philippines GGIS Services Full time

    WFM ManagerPosition: WFM ManagerExperience: 2-3 years of managerial experience in workforce management; healthcare experience is an advantageSalary: Php 90,000 - Php 110,000Location: Open to an sites in the Philippines; remote support for Davao; amenable to travel to Davao twice a monthBPO Experience: RequiredResponsibilities:Manage daily operations for...

  • BPO Training and Development Associate Manager

    3 weeks ago

    Manila, National Capital Region, Philippines Neksjob Corporation Full time

    This is a client-facing role responsible for managing a team of trainers and content developers/writers. The primary focus will be on overseeing the development and execution of training programs to improve performance, manage performance outliers, and ensure the effectiveness of training interventions.Responsibilities:Assessment of Training Needs:Conduct...

  • Operations Management Lead

    6 days ago

    Manila, National Capital Region, Philippines PartnerHero Full time

    Key Skills and Qualifications:To succeed in this role, you should possess the following skills and qualifications:Minimum of 2 years experience in being a Team Lead in the BPO industry.Advanced English skills - spoken, written, and comprehension.Embody and exemplify the PartnerHero core values on a consistent basis.Thorough understanding of the partner's...

  • BPO Service Excellence Supervisor

    2 days ago

    Manila, National Capital Region, Philippines ePERFORMAX Contact Centers Corporation Full time

    About the JobePERFORMAX Contact Centers Corporation is a leader in providing exceptional customer experiences through our contact centers. We are seeking a highly skilled and experienced BPO Service Excellence Supervisor to join our team.About the RoleThis is an exciting opportunity for a motivated and results-driven professional to lead and manage a...

  • PHRN/USRN Operations Director

    3 weeks ago

    Manila, National Capital Region, Philippines GGIS Services Full time

    Operations Director – PHRN/USRN (Healthcare BPO)Location: Ortigas (Onsite)Shift: Graveyard Shift (Must be amenable)Salary: PHP 200,000 - 300,000 (Depending on Last Pay)Job Summary:We are seeking an experienced Operations Director with a strong background in both clinical healthcare and healthcare BPO operations. The ideal candidate will have proven...