Customer Support Associate

1 week ago


Taguig, National Capital Region, Philippines Orca Cold Chain Solutions Full time

**Customer Support Role at Orca Cold Chain Solutions**

Key Responsibilities:

  1. Customer Interaction: Respond to customer inquiries in a timely and accurate manner via phone, email, or chat. Process inbound and outbound transactions of clients.
  2. Problem Solving: Identify customer needs and provide assistance in using specific features. Update internal databases with information about daily transactions, technical issues, and useful discussions with customers.
  3. Complaint Resolution: Acknowledge, monitor, and investigate customer complaints via email and Viber messages, ensuring 100% resolution of cases within the team's level of authority.
  4. Continuous Learning: Familiarize new client needs and requirements that may necessitate workarounds in the services Orca provides.
  5. Qualifications: The ideal candidate should hold a college degree, preferably in logistics or supply chain management. One to two years of experience in order processing or as a customer support staff in a warehouse environment is preferred.

About Orca Cold Chain Solutions: We are a leading provider of innovative cold chain solutions, dedicated to delivering exceptional customer service and support to our clients.



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